Business Process Outsourcing

CBSL has created a culture that emphasizes exceeding customers expectations, teamwork, and continuous improvement. Based on the foundation of unyielding integrity, transparancy and acting as a compass to guide our thoughts and actions, our values serve as our organization’s pillars.

Our mission, at CBSL, is to be an extension of your business, an ambassador to your customers. We provide best-in-class customer care & back-end support services for the most efficient and effective fit. Our operations are a seamless extension of our clients’ operations. You can count on CBSL to deliver outstanding customer experiences to your customers at every single opportunity.

We believe that the BPO industry is not exclusively about "outsourcing". However, it represents a continual process of growing one’s business by acquiring new customers, retaining old customers and providing service excellence – a winning formula which pays rich dividends.

We design, transform, and run intelligent business operations including those that are complex and specific to a set of chosen industries

Our host of peripheral activities is aimed to take your business ahead through a blend of manpower, technology, research and analytics.

Our service is designed to maximize the value of each customer interaction. Phone, email, chat or social, we will attend to their needs in the way they want to be helped, while providing them with the best experience possible

In the last decade, we have been engaged in catering to the increased needs and requirements of diverse industrial and service sectors like telecom, insurance, public sectors banks, state governmenst and many more.

We have been involved in offshore and onshore BPO services in terms of digitization, for some of the most reputed organizations in India and abroad. Some of them are listed below:

BPO, KPO and Data Processing

CBSL Advantages

A System is the traffic cop that brings order to this chaos: organizing it by client/matter, categorizing the types of documents and directing them to the proper place. The primary goal is to eliminate paper and the cost associated with it.


Software Team : - CBSL has excellent team of Programmers who have developed softwares like EDMS and these softwares are running succssfully. We have developed many softwares for our clients to use in different areas like administration, accounts, human resource, purchase, attandance tracker and work flow solutions etc.

We have developed a unique innovative integrated document management model - by incorporating together the, basics of Service/Physical Storages with Document Management Solutions (DMS) and Data Storage procedures. Innovative integrated document management model benefits break down into two main types; Tangible and Intangible.

Tangible benefits would include the following :

Integrating and Reducing Data Storage

This model presents set of complete and integrated document management procedure initiating from facilitating the documentation by segregating and aligning the files, affixing unique bar codes, transferring files into application, scanning the bar codes, and updating the application with location to executing the data storage through data uploading. Scanning documents and integrating them into a document management system provides flexibility in data storage and greatly reduces the amount of prime storage space required by paper. It also allows any documents that still have to be stored as paper to be stored in less expensive locations.

Optical Character Recognition (OCR)/Intelligent Character Recognition (ICR)

The integrated model creates electronic images of documents and stores them centrally. It provides key DMS procedures such as the Optical Character Recognition (OCR) and Intelligent Character Recognition (ICR). ICR is provided for converting the scanned paper documents, PDF files or images captured by a digital camera, while OCR is provided for comprehending different styles of fonts and handwritten texts into editable and searchable data

Data upload to File Transfer Protocol (FTP)/ Document Management Solutions (DMS) software

This model presents set of complete and integrated document management procedure initiating from facilitating the documentation by segregating and aligning the files to executing the data storage through data uploading on FTP/DMS softwares. These are the standard network protocols, generally built at client servers to transfer computer files from one or more host locations, over a Transmission Control Protocol (TCP)-based online/internet network. Server adapters receive data from multiple host locations and upload them. This feature allows multiple users to access files on remote systems using a standard set of simple commands. Thus also allowing online approvals, and facilitates monitoring and proper reporting.

Verification and flexible indexing

Images of documents stored within the integrated model can be indexed in several different ways simultaneously. This model provides procedure initiating from facilitating the documentation by segregating and aligning the files, affixing unique bar codes, transferring files into application, scanning the bar codes, etc.

Controlled and Improved Document distribution

Imaging provides an easier way to share documents electronically with colleagues and clients over a network, by email or via the Web in a controlled manner. The Open Print solution provides necessary ability to consolidate all office-related documents for industrial batch printing, thus allowing the organizations to significantly reduce the internal costs. The paper invoice is scanned and is provided to the inbox. Thus, with just a single click, the organizations can search for and process its documents and files, pertaining to their specific queries and multiple requirements.

The integrated model provides audit trails of documents such as 'who viewed an item, when or who modified an item'. It also assists in digital archiving, disaster recovery, improved regulatory compliances, and several other relevant project management activities till the final completion of the integrated task. Thus with a combination of security control, audit trails, archiving and disaster recover features, the model ensures that an organization is able to authenticate the validity of information stored and demonstrate compliance with multiple regulations and requirements.

In-Tangible benefits include :

Improved Internal Operations

The reduced time to complete processes provided by the tangible benefits, improves the day-to-day functioning within an organization, leading to an improved scale of internal operations.

Competitive Edge

The integrated document management system provides a secure integration with an extensive list of diverse business applications, websites, scanners, and other third-party softwares. This 'reduced time-to-market' effect can be for products, services, support - all of which improves the impression the external recipients and provides a competitive edge over the competitors.

Improved customer service and satisfaction

Custom integrations are also available to address organization's particular needs and assist increasing its productivity. With such powerful features attached and integrated, it bring together - data, content and processes by integrating technology with the core business systems and providing sufficient time to the system, allowing it to respond swiftly and accurately. Therefore, providing reduced response times, better professional responses, and controlled operational processes, hence enhances the customer satisfaction levels significantly.

Preserve Intellectual Capital

The integrated document management model does not rely on 'myraid-conversations' or 'round-robin emails'. The locality of information is also not locked to any specific 'heads' and can be easily shared across departments and physical locations, hence preserving the Intellectual Capital.

To manage organization's business processes and procedures, it not only seamlessly integrates with the tools used in the daily life, but also includes customizable, web-based case management software solutions, enabling the managements to have access to better facilities, streamlining daily business schedules and saving valuable time and associated costs. Our integrated Document Management Integration Solutions have certainly taken DMS and data storage procedures to the Next Level. It is undoubtedly fast, easy, and affordable-that's why so many customers around the globe are now-a-days going for our seamless Document Management Integration Solutions!